olend olend

Customer Reviews

Based on 500 reviews
82%
(410)
11%
(56)
3%
(16)
1%
(7)
2%
(11)
F
Federica Mangano

Top

e
erika BARBIERI
Super cute but

It's super cute, my Lime color is very charming. the strap is very comfortable and doesn't hurt on the shoulder. The only flaw is that the purse doesn't have a zipper closure, only a small magnet to close it at the center. Having a full zip would protect the content better, expecially for me since I will use it to travel and also when using public transport, as there's a lot of pickpocketers to watch out from.(I know there is a small compartment zippered in the inside of the bag, but in my opinion it is not enough to protects everything). everything else is perfect :)

Hi Erika,

Thank you for your feedback. We're glad to hear that you find it super cute and that the Lime color is charming. We understand your concern about the lack of a zipper closure. We suggest you check out our Taco Bag since it might be what you are looking for.

We hope you continue to enjoy using the bag.

Have a great day!

c
clarisa del HIERRO GUTIERREZ

I have not recieved the package yet :(

Hi Clarisa! We're sorry to hear that you haven't received your package yet. Can you please contact us at help@olend.net with your order number so we can look into this for you? We want to make sure you receive your MiniOna Soft Bag as soon as possible.

Thank you for your patience.

G
Giorgia Menon
Good experience

The bags are amazing, they’re beautiful and the quality is very high. It’s a shame that you need to pay for the return

S
Sarah
No Reply

I sent in a refund request for my bag as it was slightly damaged upon arrival. There was a case opened but I have yet to hear back. The bag is beautiful otherwise.

Hi Sarah

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the damaged bag you received. We'll make sure to follow up on your refund request and get back to you as soon as possible. We appreciate your patience and understanding. If you have any further concerns, please don't hesitate to reach out to us.

Thank you for choosing Ölend!

REMEMBER TO TAG @olend_backpacks

FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

LESS COMPUTERS AND MORE PERSONS

The best about being a small company is that you can talk directly to us. We are here for you if you have any question.

FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net