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Customer Reviews

Based on 18 reviews
67%
(12)
17%
(3)
0%
(0)
11%
(2)
6%
(1)
C
Charlotte M
Loooove it

Perfect bag for Danish rainy weather, and very comfy to carry. I already have two now....

W
Weronika
Perfect everyday bag

As a student in Copenhagen, I was looking for a bag that was not only big enough to carry a laptop along with a book and other everyday essentials, but one I could also comfortably grab on a bike with me. This one is just perfect - the perfect everyday bag! One thing which I think would make it even better is a zipper, as it isn’t too practical in the rain. Maybe a good upgrade to consider for the next model :)

A
Alice M
Great mum bag!

I just needed a bag like this where I can put few stuff for my kids (snacks, wipes and waterbottle) it's the best mothers bag I ever had.

A
Anastasia Viscusi
Lovely

Perfect the bag, perfect the shipping and the package.

L
Lily
Not that functional - don’t recommend

I loved the nylon Ona and was so excited to get one that looks a little more sophisticated for more formal settings and is less prone to staining. But this is so stiff and the material is so thick that you can’t actually close the bag other than the center magnet because the leather won’t scrunch up in the same way that the nylon did. As a result, I don’t even turn it into a backpack - especially for something marketed for “city adventurers” it’s extremely impractical for it to basically be an open bag and then even more so if it’s also on your back. The straps are also just difficult to adjust and tie in place. The main thing though is that the straps are stuffed and are circular so with the leather material there’s no grip whatsoever unless your shoulder is bare because it will slip off when you put it on top of your clothes or if you have long hair so it’s always slipping off to the point that I’m adjusting it multiple times a minute. I really wanted to like this and was so excited about it but it’s been a very disappointing experience.

Hi there,

Thank you for taking the time to share your honest feedback about our Ona Vegan Leather product. We're sorry to hear that it did not meet your expectations and that you're experiencing difficulties with its functionality.

We appreciate your feedback and will definitely take it into consideration as we continue to improve our products. If you have any further concerns, please don't hesitate to reach out to our customer service team for assistance.

We value your support and hope to have the opportunity to make it up to you in the future.

Best,
[Your Name]
Customer Service Team at Ona Vegan Leather

REMEMBER TO TAG @olend_backpacks

FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

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FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net