olend

Customer Reviews

Based on 37 reviews
89%
(33)
3%
(1)
3%
(1)
3%
(1)
3%
(1)
B
Beth Richardson

Love, love, love this bag!

K
Kristi Ruth Topputo
Not for me

I purchased this bag thinking it would be great for travel, but I was disappointed when it arrived. The extra strap piece was extremely wrinkled, which made it feel less appealing right out of the box. While I could have steamed it to improve the look, the fact that it arrived in that condition made me question its durability for travel.

I also had concerns about the white fabric tag—it seemed like it could easily get dirty, especially in the summer when traveling through cities or visiting the beach. The care instructions only mentioned wiping clean, with no indication that it was machine washable, which made me worry that the tag might start to look dingy over time.

As a parent, I need a bag that can handle the wear and tear of travel. If I wanted something delicate, I’d just use one of my leather bags. Ultimately, this didn’t seem practical enough for my needs, so I decided to return it.

Hi Kristi,
Thank you for sharing your thoughts. We apologize for the disappointment with the wrinkled strap and the white fabric tag. We understand your concerns about its durability for travel and we will definitely take note of your feedback for future improvements. We recommend spot cleaning with a soft brush, water and soap but not putting it inside the washing machine. We value your feedback and appreciate your honesty. If there is anything else we can assist you with, please don't hesitate to reach out. Have a great day!

m
marta
My moon bag

I love this bag. I got it in coral and it’s a catch. Its material is super smooth and it fits well.

K
Katja Baschenow
Favorite bag

Ich liebe diese Tasche! Es passt alles rein und sie ist perfekt für jeden Tag:)

K
Katia D'AMATO
Stylish and practical

I just love my orange moonbag, rhe shape is absolutely perfect and, even though I wouldn't mind if it were a tad bigger and if the front pocket could hold my phone, I couldn't do without it now, and might order it in black next !

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FREE SHIPPING AND EASY RETURNS

Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

LESS COMPUTERS AND MORE PERSONS

The best about being a small company is that you can talk directly to us. We are here for you if you have any question.

FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net