Customer Reviews

Based on 30 reviews
70%
(21)
23%
(7)
3%
(1)
3%
(1)
0%
(0)
A
Annie
Great bag

The bag is great and versatile as well as easy to clean. It’s not heavy and clunky. I was disappointed that it didn’t have a zip but that was my own fault for not checking. So I just bought another one with a zip!

A
Anonymous
My favorite bag

Literally my favorite bag for work/uni and for everyday!

J
Julie
Sturdy bag

Feels good, just got it so haven't used it yet but the bag is nice and spacious!

M
Mils
Smaller

I thought it was a little bit bigger based on the photos but actually is really small. Also the straps are shorter than they look cause u dont have enough space to make the knot and make them longer so it really doesnt adapt to your need in terms of lenght. The color is not that bright. Generally I was expecting more 🥲 for the price. Really disappointed, maybe tricky publicity

Hi there!

Thank you for taking the time to leave a review. We apologize that the Ona Pro Soft Bag was smaller than you expected. Our product dimensions are listed on our website to avoid any misunderstandings. We strive to provide accurate photos and descriptions of our products. We're sorry to hear that you were disappointed and hpe you can still enjoy the using the bag.

Best regards,

P
Pernille Asferg Gunthel

Smaller than you think but very nice!

REMEMBER TO TAG @olend_backpacks

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Free shipping in Spain / in Europe from 150€ / Easy returns.

WE WANT YOU TO HAVE YOUR ÖLEND FOR LIFE

We guarantee all our products because we prioritize durability so you can enjoy your Ölend for many years.

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FAQS

WHAT IS PREORDER?

It is a more sustainable way to produce, we only produce what has already been ordered. When a product is preorder, it means that this product is being produced, and you will receive it as soon as we have them ready. The shipping date for these products is always indicated on the product page. By producing in this way, we avoid overproduction and are able to reduce our waste.

** When an order contains one stocked product and one preorder, the products will be shipped together on the date that the preorder product is expected to be shipped.

THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?

Please contact help@olend.net for information regarding stock. We do small productions, so you might sometimes find some products out of stock.

HOW DO I CLEAN MY BAG?

If you have a fabric backpack, you can wash it with warm water, mild soap and a soft brush. Make sure you avoid leather and iron pieces.

If you wish to clean a leather backpack, please take it to a professional cleaner. Some leather stores carry different lines of products to protect your backpack from water and dirt.

CAN I CHANGE MY ORDER?

Sure! If you wish to change your order, contact us at help@olend.net, and we will do our best to help you. Please note that changes are only possible if the order hasn't been shipped.

CAN I PLACE A CORPORATE ORDER?

Sure, we have lots of ideas for your corporate gifts. Please contact us at wholesale@olend.net to request (and even personalize) your order.


A member of our team will get in touch soon to help finalize the details and prices.

WHEN WILL I RECEIVE MY ORDER?

For products in stock, orders are dispatched within 24-48 hours on business days (not including Spanish public holidays) and shipped from our warehouse in Barcelona. For preorder products, you can find the shipping date on the product page and the email confirmation.

Estimated delivery times:

Spain & Portugal: 24- 72h

Europe: 2-4 days

Outside Europe: 3-6 days

UK: 4-6 days (the parcel may be retained at UK customs beyond ÖLEND's control some extra time)

HOW DO I RETURN MY ORDER?

Find all the information regarding our return policy and how to return an order HERE.

You can always contact us for any return question at help@olend.net