A 15 day policy during gifting season? Outrageous in 2024. The brand should rethink this. Bag is fine, there are better on the market...
Dear Lauren,
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with our refund/exchange policy. We are continuously reviewing our policies and will take your feedback into consideration.
Thank you for choosing our product and we hope you have a great day.
Best,
Es la 2da bolsa que compro y fue una lástima encontrármela con el jalador del zipper de la bolsa externa prácticamente roto... no creo que se pueda coser de nuevo.
Hola Alejandra,
Lamentamos el problema que ha tenido con la cremallera de su Compact Ona Soft. Sentimos las molestias que esto haya podido causarle. Por favor, póngase en contacto con nuestro equipo de atención al cliente y estaremos encantados de ayudarle :)
I LOVE this bag. I have it in three colours now and I am still thinking about buying more.. so if you’re contemplating about buying it, do it!!
As promised, this backpack is light and fits comfortably, making my daily commute of about 3 miles on foot easier. There are enough pockets to stow things although I’d probably have configured them differently and put a second side pocket on the outside. All around, a very good backpack.
The card arrive immediateli after the purchasing, the graphic of the card can improve a lot, the graphic it's not really pleasant as a gift, but really appreciated anyway
More than 3 weeks to ship it from Spain to Italy. The bag was a gift, but it does make sense anymore.
Very disappointed
Hi Gabriele, we're sorry to hear about your experience with the shipping time. We apologize for any inconvenience this may have caused. We are constantly working on improving our shipping process to ensure timely delivery for our customers. Nonetheless, delivery times during peak season might be affected due to the high demand of carriers. Thank you for your feedback!
J'ai déjà le Ona normal pour le travail que j'adore. La légèreté est ce qui m'a fait acheter le Micro pour mes petites affaires de sac à main. Ayant les épaules fragiles, c'est idéal niveau poids. Juste un point manquant : il aurait fallu aussi des embouts plastiques pour bloquer les liens de serrage comme sur le Ona normal. Car ça se desserre tout seul.
It's a nice product , I use it for my Ipad,
love the front pocket , it fits my page turner pedal .. very practical and nicely designed
I'm so glad I purchised Ona Soft Bag,
I wear it all the time , it's a perfect eveyday bag, fits a tone of stuff , has a funky look , it's made out of cool materials , very soft, for sure will by another one in a different colour!
Es un bolso muy cómodo. El diseño es muy práctico y bonito.Perfecto para un uso diario.
I love the quality of the bag, the shape and design is great! Only wish there was an option with both a zipper and wearable as a backpack! Otherwise totally in love with my bag and am getting lots of compliments on it! <3
The bag is super nice and good quality but I thought it would have more space. Fit’s laptop for sure but if you carry a lot of stuff on a daily basis (big water bottle, cosmetics, books, etc.) it might be too small. It’d be nice if there was a version in between normal ona and the big one bc I think the bigger version would be too big
The bag has so much storage and usesful small pockets in and outside the bag 👌🏾
The color is amazing! Got many compliments so far 😁
I bought this and when it arrived loved the size and fluffy material. Unfortunately first time I used it the handle came apart. Had to return it
Hi Fiona, we're sorry to hear about your experience with our Ona Sherpa Bag. We strive to provide high-quality products and we apologize for any inconvenience caused. Did the handle untie? Please don't hesitate to reach out to us if you need further assistance. Thank you for bringing this to our attention and we hope to have the opportunity to make it up to you in the future.
The quality of the bag is good, but in reality it’s smaller than expected and definetely only one big laptop fits inside.
However chargin 20 € for „express shipping” in Europe to receive my bag two weeks later - it’s very dissappointing! If you can not provide express shipping, do not sell it to your customers.
Dear Maria,
Thank you for taking the time to leave a review. We are glad to hear that you are satisfied with the bag. However, we apologize for any disappointment caused by the size and shipping time.
We understand your frustration with the shipping time and we apologize for any inconvenience this may have caused. We strive to provide our customers with the best service possible, and we will take your feedback into consideration to improve our shipping options.
We value your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,